Your data
WhatsApp channel data deletion
Effective September 21, 2026
You may request deletion of data from your conversations with Domus.land through its WhatsApp Business channel. This page explains how to start and follow that request.
How to request deletion
Email support@domus.land, state that you request deletion of data from the Domus.land WhatsApp channel, and identify the phone number used in the conversation. If possible, write from an address or number that helps us associate the request with the contact. Do not send passwords, codes, or identity documents unless we provide an appropriate way to do so.
Verification and scope
Before acting, we may ask for reasonable information to verify that the request belongs to the person associated with the conversation. A valid request is reviewed for contacts, messages, and attachments from that channel managed by Domus.land in Chatwoot and systems under our control.
Limits and response
We will delete data where appropriate and tell you the outcome through the contact method used. Limited information may need to be retained for legal obligations, security, legal claims, or in backups until their normal deletion cycle. We do not publish a fixed retention period or promise immediate erasure because the timelines for every storage location have not yet been approved.
WhatsApp and Meta data
This request covers data managed by Domus.land. For data processed directly by WhatsApp or Meta on their platforms, use their own mechanisms and policies. Our privacy policy explains how this channel handles data and other available options.